Privacy and cookies
How we collect, use and look after your personal information. Last updated 13 November 2026.
Who we are
JLUX Estates Ltd ("we", "us") is the controller of the personal information described in this notice. We are registered in England and Wales with company number 16448449. Our registered office is 2a Heigham Road, London, England, E6 2JG.
For any questions about this notice or your information, email enquiry@jluxestate.com.
What we collect
- Contact details such as your name, email address, phone number and postal address.
- Enquiry and property details, including what you tell us when you request a valuation, viewing or call back.
- Identity and verification information, such as photo ID and proof of address, which we must collect from sellers, buyers and landlords under anti-money laundering law, and from tenants for Right to Rent checks.
- Tenancy and referencing information, such as employment, income and previous addresses, when you apply to rent a property.
- Financial details, such as bank details for paying rent or sale proceeds.
- Technical information, such as the IP address and browser details recorded in our web host's server logs.
How we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry and arranging valuations or viewings | Taking steps at your request before a contract, or our legitimate interests in responding to you |
| Providing our sales, lettings and management services | Performance of a contract |
| Identity, anti-money laundering and Right to Rent checks; deposit protection | Legal obligation |
| Keeping records and dealing with complaints | Legitimate interests and legal obligation |
| Sending you property alerts or news | Your consent, which you can withdraw at any time |
Who we share it with
We only share your information where we need to, for example with:
- tenant referencing and identity verification providers;
- government-approved tenancy deposit protection schemes;
- solicitors, conveyancers, mortgage brokers and the other party's agent, to progress a sale or let;
- contractors carrying out repairs or safety checks at a property we manage;
- our redress scheme, if you bring a complaint to them;
- IT, email and hosting providers who process information on our behalf;
- regulators, the police or other authorities, where the law requires it.
We never sell your personal information. If a provider stores information outside the UK, we make sure appropriate safeguards are in place.
How long we keep it
- Anti-money laundering records: 5 years after our business relationship ends, as the law requires.
- Right to Rent records: for the length of the tenancy and 1 year afterwards.
- Client and tenancy records: up to 6 years after our services end, in case of legal claims.
- General enquiries that don't lead to our services: up to 2 years after our last contact.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to have it transferred to you or someone else. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email enquiry@jluxestate.com.
If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website doesn't use analytics or advertising cookies, and our fonts are hosted on our own server.
- Property maps are drawn with the Leaflet library and map images from OpenStreetMap. Your browser requests these directly, which shares your IP address with those services. We don't set cookies for this.
- Our office map on the contact page is provided by Google Maps and only loads if you choose to show it. Google may set cookies when it does.
- Enquiry forms open your own email app with your message ready to send, so the information goes to us by email.
Changes to this notice
We'll update this page if the way we use your information changes. The date at the top shows when it was last revised.